Shipping & returns
Uplifting Solutions uses a national network of freight carriers to deliver its goods, shipping all over Australia.
Prices are based on delivery to ground floor only. Delivery to multi-storey locations may incur additional cost. The placement of goods and/or de-bagging of chairs is not included and is available upon request at additional cost. Site must be clear and free from obstruction and unrestricted lift facilities, if required, must be available at no charge.
The customer provides Uplifting Solutions with “Authority to Leave” the goods at the requested delivery address, if the customer is not present when the goods are delivered.
Transit insurance is available at additional cost on any purchase.
In line with standard freight industry procedures, the shipping fee is calculated on the consignment total (“dead”) weight or the “cubic weight”, whichever is the greater, to the given destination.
We endeavour to dispatch the products you purchase as quickly as possible. However as we are dependent on suppliers, it may require more time on certain occasions. If a delay does occur, we will advise you by mail or phone. We will not be liable for any loss or damage suffered by the customer arising from delay in delivering goods after the due quoted delivery date.
The standard delivery times are as follows:
We can supply many of our products around the world. Please use the contact form to outline your requirements and we will supply a quotation.
We also offer a collection service to customers that wish to pick-up from our premises. Customers will be notified when their goods are ready for collection, and can make an appointment to pick up during the hours of Monday to Friday, 9am – 5pm to our showroom, at the following address:
Unit 20, 2 Daydream Street
Warriewood NSW 2102
If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, less freight charges.
The item must be returned in “like new” condition, with all paperwork, packaging, parts and accessories to ensure full credit. Custom made or configured products are NOT RETURNABLE. Please note that the following steps and policy criteria below apply to ALL RETURNS, including defective items and those that may have been damaged during shipping.
STEP 1. Please make sure your return meets the following:
Step 2. Guidelines for returns: