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Shipping

Shipping

 

Shipping - Frequently Asked Questions

 

How can I estimate shipping costs to my address?

Put your desired product(s) into the shopping basket, add your address and you will be shown rates to your destination.  We do not deliver to PO Boxes.

 

Do you ship all over Australia?

Anywhere our freight carriers will go.

 

Do you ship outside Australia?

Sometimes. Contact us for a quote.

 

How long will it take to receive my order?

We endeavour to dispatch the products you purchase as quickly as possible. However as we are dependent on suppliers, it may require more time on certain occasions. If a delay does occur, we will advise you by mail or phone. We will not be liable for any loss or damage suffered by the customer arising from delay in delivering goods after the due quoted delivery date.

The standard delivery times are as follows:

  • Sydney, Melbourne, Adelaide, Brisbane, Canberra within 2 business days
  • Perth within 5 business days
  • Regional areas of NSW, VIC, SA, QLD within 4 business days
  • Tasmania within 6 business days
  • Western Australia within 8 business days
  • Northern Territory within 7 business days

 

What happens if my order is damaged in transit?

Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging. Email us a photo of the damaged item, and we will liaise with the freight carrier to determine the cause. Depending on the issue, we may request you return the item for repair, or send a replacement.

 

Can I come and pick up my order from the warehouse?

Certainly.  Please contact us before arriving to ensure your items are assembled ready for you when you come.

 

What can I expect to pay for freight?

The bigger the item, and the further it needs to ship from our warehouse in Sydney, the more the freight charge.  We price our freight for customers at cost only, and feature a “live calculator” from leading freight brokerage software Temando to keep our prices down. 

Indicative costs – this table is a guide only.

 

Item

Shipping Location

Average courier cost

Average time

Monitor arm

Sydney metro

$25

2 days

Monitor arm

Melbourne metro

$25

3 days

Monitor arm

Brisbane metro

$25

3 days

Monitor arm

Perth Metro

$35

5 days

Monitor arm

Adelaide metro

$35

5 days

Monitor arm

NSW rural

$35

4 days

 

Item

Shipping Location

Average cost

Average time

Chair

Sydney metro

$40

2 days

Chair

Melbourne metro

$44

3 days

Chair

Brisbane metro

$44

3 days

Chair

Perth Metro

$52

5 days

Chair

Adelaide metro

$52

5 days

Chair

NSW rural

$50

4 days

 

Item

Shipping Location

Average cost

Average time

Table

Sydney metro

$80

2 days

Table

Melbourne metro

$90

3 days

Table

Brisbane metro

$90

3 days

Table

Perth Metro

$110

5 days

Table

Adelaide metro

$110

5 days

Table

NSW rural

$100

4 days